Stella McCartney

FAQ

What are your shipping and delivery times?

Order processing takes 1 to 3 business days. Once shipped, standard delivery to the United States and Europe typically takes 5 to 12 business days. You will receive a tracking link via email as soon as your package is dispatched.

How do I track my order?

As soon as your order is on its way, we will email you a tracking number. You can follow its journey directly on our website or via your local courier's tracking portal (such as USPS, DHL, or your local national postal service) once it enters your country.

What is your return and exchange policy?

We want you to love your purchase. If you change your mind, you can request a return or exchange within 14 days of receiving your order. The item must be unused, in its original packaging (including the dust bag), and with all tags intact.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, Shop Pay, and PayPal. All transactions are fully encrypted and processed securely.

How are your premium bags priced so affordably?

At Hésme Signature, we specialize in high-quality, luxury-inspired curation. By working directly with premium manufacturers and bypassing traditional retail markups, we offer iconic designer-inspired silhouettes and craftsmanship without the exorbitant luxury price tag.

How should I care for and store my bag to ensure it lasts?

To keep your bag looking beautiful for years to come, we recommend:

Storing it inside its protective dust bag when not in use.
Avoiding prolonged exposure to direct sunlight and heat.
Wiping it gently with a soft, dry cloth to clean.
Keeping it away from water, oils, cosmetics, and hand sanitiser.